We guarantee that you will be satisfied with your order or we will exchange your product or refund your purchase within 30 days of your order. If your product is damaged during shipping, please file a claim with the shipping company. Refunds: For refunds or replacement bottles, the return of spoiled or off condition wines is required. Should you be the rare recipient of an off condition wine, please do not dispose of the wine, recork it, and call us at 315-719-0000 so we can arrange for a replacement.