Returns & Cancellations

We guarantee that you will be satisfied with your order or we will exchange your product or refund your purchase within 30 days of your order. If your product is damaged during shipping, please file a claim with the shipping company.

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please call us (315)719-0000 to arrange for the return of corked or flawed product.

Once the wine is received, we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at  (315)719-0000  for return instructions.

A 15% restocking fee will be applied to all canceled orders.